Support Tools
We are committed to ‘total excellence’ in everything we do – from the way we train our staff, to the choice of solutions we offer, to the approach we take to support our customers.
It is this commitment which sets us apart from our competitors and enables us all to provide an industry-leading service that is unrivalled in the marketplace. Our online support tools offer a comprehensive and flexible method of assistance for our clients' ongoing needs.
WebMail. Click here to use our webmail.
Support Ticket. Click here to create a support ticket.
Knowledge Base. Click here to access our Knowledge Base.
Support Status
Support phone lines are currently:
Unavailable
Network Status
A ! represents a current problem with the service, that Onyx engineers are aware of and investigating. Any long term issues will be accompanied by a Network Announcement advising on the situation.
Network Announcements
Date: 26 July 2010 - 13:49
Service Affected: All Services
Estimated Time till Completion: Less than 24 Hours
Details: We need to conduct some emergency maintenance to two routers in Middlesbrough this evening. We have allocated a maintenance window of 9pm-10pm today (26/07/2010) during which point the following services may be temporarily affected:
- Leased line customers connecting to Middlesbrough
- Co-located server customers hosted in
- Middlesbrough
- Managed server customers hosted in Middlesbrough
- Linux and Windows virtual web servers
- Email collection and delivery
This work is categorised as Low-Moderate and we expect any outage to be no more than 5-10 minutes during this window, which would be the same again if for any reason it is assessed we need to roll back.
The network and systems will continue to be monitored and supported 24x7. In the meantime please contact our support desk if you have any further questions, customers with 24x7 support needing assistance out of hours will be able to contact us via the usual number and PIN.
Subscribe to our Network Announcements
